Return/Exchange Policy: No returns are accepted for any nail polish making supplies. Pre-made nail polish (Goldleaf and Spectraflair topcoats) may be returned for exchange only if defective.
Please check your packages as soon as possible upon receipt. Claims for missing items must be made within three (3) business days from date package is shown as delivered by the postal service. After that time, no replacements will be allowed.
In order to be more eco-friendly, we do not include packing slips with our orders. You will receive an email confirmation of your order, which you may choose to print out to check against your order when it is received.
Shipping: All orders ship from Camp Hill, Pennsylvania. Orders normally ship within 1-3 business days after received. The only exception to this is if we are on vacation (we will put a notice on the main page of the store to alert if we are on vacation). Pre-orders will ship at the time designated within the product descriptions. Please note that International shipments can take up to 4-6 weeks for delivery; however normal delivery is about 2-3 weeks.
International Shipping: We ship worldwide; however, we cannot be responsible for lost, stolen, confiscated or destroyed orders which ship international. We also cannot be responsible for any tariffs or customs charges you may incur in receiving our packages, nor will we be responsible if items cannot be forwarded through customs. In the event a package is returned to us, you will be contacted to inquire if you would like the package reshipped (you will be required to pay for this additional shipping charge), or you may request a refund (less the original shipping charge). SHIPPING IS AT CUSTOMER'S RISK UNLESS INSURANCE IS PURCHASED. Please contact us if you wish to purchase insurance on your package, or if you wish to pay for additional postage to have your packaged shipped via Priority USPS mail.
If for any reason you have questions or are dissatisfied with any of our products, please contact us and we will make every effort to help.